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  • Privacy Statement

    1. WHO ARE WE?

    Musthavz is a brand operated by TeleQare Europe B.V.

    TeleQare Europe B.V. is responsible for the processing of personal data through the Musthavz website and webshop and is therefore the data controller within the meaning of the General Data Protection Regulation (GDPR).


    Our contact details are:

    TeleQare Europe B.V. — Musthavz

    Florijnweg 21E

    6883 JN Velp

    The Netherlands

    Chamber of Commerce number: 58616403

    Email: contact@musthavz.com

    In this Privacy Statement, “Musthavz”, “we”, “us” and “our” refer to TeleQare Europe B.V. acting under the Musthavz brand.


    2. WHAT DOES THIS PRIVACY STATEMENT APPLY TO?

    This Privacy Statement explains:

    • Which personal data we collect
    • Why we process personal data
    • The legal bases on which we process personal data
    • With whom we may share personal data
    • How long we retain personal data
    • How we protect personal data
    • Which privacy rights you have
    • How you can contact us about your personal data


    This Privacy Statement applies when you:

    • Visit or use the Musthavz website
    • Create or use a Musthavz account
    • Place an order through our webshop
    • Contact our customer service
    • Submit a return or warranty request
    • Subscribe to our newsletter
    • Participate in a promotion, survey or review
    • Otherwise interact with Musthavz

    Personal data means any information relating to an identified or identifiable individual.


    3. OUR PRIVACY PRINCIPLES

    When processing personal data, we follow these principles:

    1. Transparency

    We clearly explain which personal data we process and why we process it.

    2. Purpose limitation

    We only use personal data for the purposes described in this Privacy Statement or for other purposes that are compatible with the original purpose.

    3. Data minimisation

    We only collect personal data that is reasonably necessary.

    4. Accuracy

    We take reasonable steps to ensure that the personal data we process is accurate and up to date.

    5. Retention limitation

    We do not retain personal data for longer than necessary, unless we are legally required to retain it for a longer period.

    6. Security and confidentiality

    We use appropriate technical and organisational measures to protect personal data.

    7. Respect for your rights

    We respect your rights under applicable privacy legislation and make it possible for you to exercise those rights.

    4. WHICH PERSONAL DATA DO WE PROCESS?

    Depending on how you use our website and services, we may process the following categories of personal data.


    Contact and identification details

    This may include:

    • First and last name
    • Billing address
    • Delivery address
    • Email address
    • Telephone number
    • Company name, where applicable
    • VAT number, where applicable


    Account information

    When you create or use a Musthavz account, we may process:

    • Your email address
    • Account and login information
    • Order history
    • Saved addresses and preferences
    • Communication and account activity


    Order and transaction information

    When you place an order, we may process:

    • Products ordered
    • Order number
    • Order date
    • Order value
    • Billing and delivery information
    • Payment method
    • Payment status
    • Transaction reference
    • Discount codes or promotions used
    • Return, refund and warranty information

    We generally do not receive or store complete payment card details. Payments are processed by specialised payment service providers.


    Customer service information

    When you contact us, we may process:

    • Your contact details
    • The content of your request
    • Email correspondence
    • Telephone notes, where applicable
    • Photographs or videos you provide
    • Information about complaints, returns or warranty claims
    • Any other information you voluntarily provide


    Marketing and preference information

    This may include:

    • Newsletter subscriptions
    • Marketing preferences
    • Consent records
    • Interests inferred from website or purchasing activity, where permitted
    • Responses to promotions or surveys


    Reviews and user-generated content

    If you submit a product review or other content, we may process:

    • Your name or chosen display name
    • Your review or message
    • Any photographs or videos you upload
    • Information relating to the product purchased
    • Technical information used to prevent misuse or fraudulent reviews


    Technical and website information

    When you use our website, we may automatically process:

    • IP address
    • Browser type and version
    • Device type
    • Operating system
    • Language and display settings
    • Referring and visited pages
    • Date and time of your visit
    • Website interactions
    • Cookie identifiers and similar technical information

    More information can be found in our Cookie Statement.


    Fraud-prevention and security information

    We may process information necessary to detect or prevent:

    • Fraudulent orders
    • Payment fraud
    • Misuse of accounts or promotions
    • Security incidents
    • Other unlawful or suspicious activity

    We do not intend to collect special categories of personal data, such as medical, religious or biometric information. Please do not provide this information unless it is strictly necessary and we have specifically requested it.


    5. HOW DO WE COLLECT YOUR PERSONAL DATA?

    We may collect personal data:

    • Directly from you when you place an order, create an account or contact us
    • When you use our website or interact with our emails
    • From payment service providers
    • From delivery and fulfilment partners
    • From customer service and returns partners
    • From analytics, advertising and technology providers, where permitted
    • From publicly available sources
    • From sales platforms or marketplaces through which you purchase Musthavz products

    When you purchase a Musthavz product through an external marketplace, that marketplace may also process your personal data as an independent data controller under its own privacy statement.


    6. WHY DO WE PROCESS YOUR PERSONAL DATA?

    We may process personal data for the following purposes.


    Processing and delivering orders

    We use your information to:

    • Accept and process your order
    • Process or verify payments
    • Deliver your order
    • Provide order confirmations and delivery updates
    • Manage cancellations, returns and refunds
    • Provide customer service
    • Handle warranty claims


    Managing your account

    We use account information to:

    • Create and maintain your account
    • Display your orders
    • Remember your details and preferences
    • Secure your account
    • Help you access or manage your account


    Customer service and communication

    We use your information to:

    • Answer questions
    • Resolve complaints
    • Provide product information
    • Process returns and warranty requests
    • Contact you when there is an issue with your order
    • Improve our customer service


    Website operation and improvement

    We may process technical and usage information to:

    • Operate and secure our website
    • Identify and resolve technical problems
    • Analyse website performance
    • Improve navigation and usability
    • Develop and improve our products and services


    Marketing

    Where permitted, we may use your personal data to:

    • Send newsletters and promotional communications
    • Inform you about products, offers and promotions
    • Personalise marketing content
    • Measure the effectiveness of campaigns
    • Create advertising audiences on third-party platforms

    You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at contact@musthavz.com.


    Reviews, surveys and promotions

    We may use personal data to:

    • Invite you to review a purchase
    • Conduct customer satisfaction surveys
    • Administer competitions or promotions
    • Verify the authenticity of reviews
    • Improve our products and services


    Security and fraud prevention

    We may use personal data to:

    • Protect our website and systems
    • Verify transactions
    • Detect suspicious activity
    • Prevent fraud and misuse
    • Establish, exercise or defend legal claims


    Legal and administrative obligations

    We process certain personal data to:

    • Maintain our financial and business records
    • Comply with tax and accounting legislation
    • Respond to lawful requests from authorities
    • Comply with consumer protection and product-safety requirements
    • Establish, exercise or defend legal claims


    7. WHAT ARE OUR LEGAL BASES FOR PROCESSING?

    We only process personal data where we have a valid legal basis.

    Depending on the situation, we rely on:

    Performance of a contract

    Processing is necessary to enter into or perform a contract with you, for example when we:

    • Process and deliver your order
    • Process a payment or refund
    • Provide customer service
    • Handle a return or warranty request
    • Manage your Musthavz account


    Legal obligation

    We may process personal data where this is necessary to comply with legal obligations, including tax, accounting, consumer protection and product-safety requirements.


    Legitimate interests

    We may process personal data where this is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests.

    These interests may include:

    • Operating and improving our webshop
    • Securing our website and systems
    • Preventing fraud and misuse
    • Providing effective customer service
    • Improving our products and services
    • Maintaining business records
    • Establishing, exercising or defending legal claims
    • Sending relevant communications to existing customers where legally permitted


    Consent

    Where required, we ask for your consent before processing personal data, for example for:

    • Email newsletters
    • Certain marketing activities
    • Non-essential cookies
    • Personalised advertising

    You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.


    8. WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

    We only share personal data where this is necessary and legally permitted.

    We may share personal data with:


    Payment service providers

    Payment providers process information necessary to complete payments, verify transactions and issue refunds.


    Delivery and fulfilment partners

    We share the information required to pack, ship and deliver your order, such as your name, delivery address, email address and telephone number.


    Website, hosting and IT providers

    These providers help us operate, secure, maintain and improve our webshop and supporting systems.


    Customer service and communications providers

    We may use service providers to manage customer enquiries, transactional emails, newsletters and other communications.


    Analytics and marketing providers

    Where permitted and, where necessary, with your consent, we may share information with analytics, advertising and social media providers.


    Review and survey providers

    We may use external providers to collect product reviews or customer feedback.


    Professional advisers

    We may share information with accountants, auditors, insurers, legal advisers or debt-collection service providers where necessary.


    Public authorities

    We may disclose personal data where required by law or pursuant to a valid request from a court, regulator, police authority, tax authority or other competent government body.


    Business transfers

    If all or part of our business is sold, reorganised or transferred, relevant personal data may be disclosed to professional advisers, prospective purchasers and the acquiring organisation, subject to appropriate safeguards.

    Some recipients act as processors on our instructions. Other recipients, such as payment providers, delivery companies or external marketplaces, may act as independent data controllers for their own processing activities.


    9. INTERNATIONAL TRANSFERS

    Some of our service providers may process personal data outside the European Economic Area (EEA).

    Where personal data is transferred outside the EEA, we ensure that an appropriate transfer mechanism is used where required. This may include:

    • A European Commission adequacy decision
    • Standard Contractual Clauses approved by the European Commission
    • Other legally recognised safeguards

    Where appropriate, we also assess whether additional safeguards are necessary to protect your personal data.

    You may contact us if you would like more information about the safeguards applicable to a specific transfer.


    10. HOW DO WE PROTECT YOUR PERSONAL DATA?

    We take appropriate technical and organisational measures to protect personal data against:

    • Unauthorised access
    • Unlawful processing
    • Accidental loss
    • Destruction
    • Damage
    • Alteration
    • Unauthorised disclosure

    These measures may include:

    • Secure connections and encryption
    • Access controls
    • Authentication measures
    • System and security monitoring
    • Back-up procedures
    • Internal policies and instructions
    • Contractual requirements for service providers

    No system or transmission method can be guaranteed to be completely secure. We continually assess and improve our security measures where appropriate.

    If a personal data breach occurs, we will take appropriate action and notify the Dutch Data Protection Authority and affected individuals where required by law.


    11. COOKIES AND SIMILAR TECHNOLOGIES

    We use cookies and similar technologies to:

    • Ensure that our website functions correctly
    • Remember preferences
    • Analyse website usage
    • Improve the website and our services
    • Support security and fraud prevention
    • Provide relevant marketing and advertising, where permitted

    Non-essential cookies are only placed after you have provided consent where this is required by law.

    You can manage your preferences through the cookie settings on our website.

    For more information about the cookies we use, their purposes, providers and retention periods, please read our Cookie Statement.


    12. HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

    We do not retain personal data for longer than necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

    The applicable retention period depends on:

    • The purpose of the processing
    • The nature of the personal data
    • Legal retention requirements
    • The existence of an ongoing account, order, complaint or claim
    • The need to prevent fraud or misuse
    • Applicable limitation periods


    In general:

    • Order, invoice and payment records forming part of our financial administration are generally retained for at least 7 years, as required under Dutch tax and accounting legislation
    • Account information is retained while your account remains active and may subsequently be retained for a reasonable period where necessary
    • Customer-service, return and warranty information is retained for as long as necessary to handle your request and any related legal claims
    • Marketing information is retained until you unsubscribe, withdraw your consent or object to the processing, unless we need to retain a limited suppression record to respect your preference
    • Cookie data is retained for the periods stated in our Cookie Statement or cookie settings
    • Security and fraud-prevention information is retained for as long as reasonably necessary to protect our services and legal interests

    After the applicable retention period, personal data is deleted or anonymised unless continued retention is legally required.


    13. WHAT ARE YOUR PRIVACY RIGHTS?

    Subject to the conditions and exceptions provided by law, you may have the right to:

    • Request access to your personal data
    • Request correction of inaccurate or incomplete personal data
    • Request deletion of your personal data
    • Request restriction of processing
    • Object to processing based on legitimate interests
    • Object at any time to direct marketing
    • Request the transfer of personal data you provided to us
    • Withdraw your consent
    • Lodge a complaint with a supervisory authority


    These rights are not absolute. In some circumstances, we may be legally permitted or required to refuse a request or retain certain information.

    To exercise your rights, please contact us at: contact@musthavz.com


    Please clearly explain which right you wish to exercise and provide sufficient information for us to identify the relevant personal data.

    We may request additional information to verify your identity. We will only request information that is reasonably necessary for this purpose.

    We will respond without undue delay and generally within one month of receiving your request. If a request is complex or if we receive a large number of requests, this period may be extended by up to two additional months. If this applies, we will inform you within the first month.

    You also have the right to lodge a complaint with: Dutch Data Protection Authority. (Autoriteit Persoonsgegevens) https://www.autoriteitpersoonsgegevens.nl/

    We would appreciate the opportunity to address your concerns first, but you are not required to contact us before submitting a complaint.


    14. AUTOMATED DECISION-MAKING

    We do not normally make decisions based solely on automated processing that produce legal effects or similarly significantly affect you.

    We may use automated tools to identify potentially fraudulent or suspicious activity. Where such tools affect an order, the outcome may be reviewed by an authorised employee.

    If we introduce automated decision-making that produces legal or similarly significant effects, we will provide the information required by law.


    15. CHILDREN

    Our webshop is not specifically directed at children under the age of 16.

    If you are under 16, please ask a parent or legal guardian to assist you when using our webshop or providing personal data.

    If we discover that we have collected personal data from a child without an appropriate legal basis, we will take reasonable steps to delete it.


    16. THIRD-PARTY WEBSITES

    Our website may contain links to third-party websites, platforms or services.

    We are not responsible for the privacy practices of these third parties. We recommend reading their privacy statements before providing personal data.


    17. CHANGES TO THIS PRIVACY STATEMENT

    We may update this Privacy Statement when:

    • Our services or website change
    • We introduce new service providers or technologies
    • Our processing activities change
    • Applicable legislation or regulatory guidance changes

    The latest version will always be published on the Musthavz website.

    Where changes are significant, we may also notify you through our website, your account or by email where appropriate.


    Last updated: 2 September 2026

    18. QUESTIONS OR CONTACT

    If you have questions about this Privacy Statement or about how Musthavz processes your personal data, please contact us:

    TeleQare Europe B.V. — Musthavz

    Florijnweg 21E

    6883 JN Velp

    The Netherlands

    Chamber of Commerce number: 58616403

    Email: contact@musthavz.com

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